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Cancellation, Return & Refund Policy
Clear timelines, no restocking fees
This policy is issued by K S shree kamesh, operating the marketplace ShopLove. It sets out how you may cancel an order, return an item, and receive a refund, together with the exact timeframes that apply to each.
Cancellation
Any time before dispatch
Return Window
7 days from delivery
Refund Issued
5-7 business days after approval
No Restocking Fee
We do not charge a restocking, handling or processing fee on any return. An approved return is refunded at the full price you paid for the item. The only amount that may not be refunded is the original outbound shipping charge, as set out in section 5.
1 Order Cancellation
You may cancel an order free of charge at any point before it is dispatched by the seller.
- How: Open My Orders, select the order, and choose "Cancel".
- Charge: No cancellation fee is applied at any stage.
- Prepaid orders: The full amount, including shipping, is refunded to the original payment method within 5-7 business days of cancellation.
- After dispatch: Once the parcel has left the seller, it can no longer be cancelled. Refuse delivery or raise a return once it arrives, and the return process in section 3 applies.
2 Return Eligibility
To be eligible for a return, your item must meet all of the following:
- The return request is raised within 7 days of delivery
- The item is unused and in the same condition in which it was received
- The item is in its original packaging with all tags and accessories intact
- Proof of purchase (order number or invoice) is available
- The item is not in a non-returnable category listed below
Non-Returnable Items
For hygiene, safety and legal reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:
3 Return Process and Timelines
Raise the request — within 7 days of delivery
Open My Orders, select the order and click "Return Item", then state the reason.
Decision — within 48 hours
We review the request and tell you whether it is approved. If it is declined, we tell you why.
Pickup — within 3-5 business days of approval
Our logistics partner collects the parcel from your delivery address. Pack the item in its original packaging. Where pickup is not serviceable at your pincode, we will arrange a self-ship return and reimburse reasonable courier charges.
Inspection — within 2 business days of receipt
The returned item is checked against the eligibility conditions in section 2.
Refund issued — within 5-7 business days of approval
The refund is released to your original payment method. No restocking fee is deducted.
4 Damaged, Defective or Wrong Items
If an item arrives damaged, defective, or is not what you ordered, report it within 48 hours of delivery with clear photographs of the product and its packaging.
- You may choose a free replacement or a full refund
- Return shipping is paid by us, not by you
- The original outbound shipping charge is also refunded
- Non-returnable categories do not apply in this case
5 Refund Method and Charges
Refunds are always released to the source of payment:
- Card, UPI, net banking or wallet: refunded to the same instrument through the payment gateway
- Cash on delivery: refunded by bank transfer to an account you nominate, or credited to your ShopLove wallet if you prefer
- Restocking fee: none, on any return
- Outbound shipping charge: not refunded on a change-of-mind return; fully refunded where the item was damaged, defective, wrong, or the order was cancelled before dispatch
When the money reaches you
We release the refund within 5-7 business days of approval. Your bank or card issuer may take a further 3-5 business days to post it to your account. That final leg is controlled by your bank, not by us.
6 Exchanges
We do not process direct exchanges. For a different size, colour or product, return the original item under this policy and place a fresh order. This keeps the refund timeline above unchanged.
7 Contact Us
For any question about a cancellation, return or refund, contact K S shree kamesh: