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Shipping Policy
Delivery timeframes and charges, stated up front
This policy is issued by K S shree kamesh, operating the marketplace ShopLove. It explains where we deliver, how long delivery takes, and exactly how the shipping charge on your order is calculated.
Dispatch
1-2 business days
Delivery
3-10 business days by location
Shipping Charge
Shown before you pay
1 Where We Deliver
We deliver across India. Serviceability is checked live against your delivery pincode during checkout, before payment. If your pincode cannot be serviced by the seller shipping your item, checkout tells you so rather than accepting an order we cannot fulfil.
Check before you order
Enter your delivery pincode at checkout to confirm availability, cash-on-delivery eligibility and the estimated delivery date for your specific address.
2 Order Processing Time
Orders are processed and handed to the courier within 1-2 business days. Processing covers:
- Order verification and payment confirmation
- Picking the item and checking its condition
- Packing and labelling
- Handover to the shipping partner
Orders placed on a Sunday or a public holiday begin processing on the next business day.
3 Delivery Timeframes
Time in transit is counted from dispatch, not from when the order was placed. Add the 1-2 day processing time above to arrive at the total time from order to doorstep.
| Destination | Transit Time | Total From Order |
|---|---|---|
| Metro cities | 3-5 business days | 4-7 business days |
| Tier 2 and Tier 3 cities | 5-7 business days | 6-9 business days |
| Remote and rural areas | 7-10 business days | 8-12 business days |
These are estimates. The delivery date shown for your own pincode at checkout is the one that applies to your order. Delays caused by weather, strikes, regional restrictions or other events outside our control are not covered by these estimates, and we will keep you informed if one occurs.
4 Shipping Charges
There is no flat shipping rate. The charge is calculated for each order from the following, and the exact figure is displayed in your order summary before you pay:
- Distance between the seller's dispatch pincode and your delivery pincode
- Weight and dimensions of the packed item
- Number of sellers in your cart, as each seller ships a separate parcel
- Any free-shipping or promotional offer active on the product at the time of ordering
No charge is added after checkout
The total you confirm at checkout is the total you pay. We never collect an additional shipping or handling amount at the time of delivery on a prepaid order.
Where a product or promotion offers free shipping, this is stated on the product page and the shipping line in your order summary will show zero.
5 Order Tracking
Once your order is dispatched you receive a confirmation with tracking details. You can also track it from the My Orders section of your account. Courier tracking usually begins updating within 24-48 hours of dispatch.
6 Delivery Attempts
- Couriers make up to 3 delivery attempts
- The contact number on the order must be reachable, as couriers call before delivery
- If all 3 attempts fail, the parcel is returned to the seller
- For a prepaid order returned this way, the item value is refunded within 5-7 business days of the parcel reaching the seller; the outbound shipping charge is not refunded
7 Damaged or Lost Shipments
If your order arrives damaged, report it within 48 hours of delivery with photographs. If tracking stops moving or the parcel is lost in transit, contact us and we will open an investigation with the courier. In either case you are entitled to a free replacement or a full refund, including the shipping charge, under our Cancellation, Return & Refund Policy.
8 Contact Us
For questions about shipping or the status of an order, contact K S shree kamesh: